Facilitation Skills

Some meetings achieve nothing. Others work very well.

So what are the secrets of effective meetings? What can I do as chair, facilitator or participant to help to create an inclusive, productive and enjoyable meeting?

This course presents a solution-focused approach to facilitation, including tips on how to promote inclusion and how to deal with difficult behaviour. It offers some of the tools and techniques that Zebra facilitators know and trust and gives you an opportunity to practice and refine your skills.

It’s suitable for anyone who facilitates meetings, from seasoned practitioners (there’s always more to learn) to first-time chairs.

Learning outcomes

By the end of this course you will…

• Be able to define the role of the facilitator
• Understand why preparation and follow-up are essential to the excellent facilitator and have created a check-list to assist with these
• Be able to distinguish between process and content
• Understand how to use solution focused questions to promote sustainable change
• Understand the value-base of solution-focused facilitation
• Have skills and tools for:
• encouraging participation and creativity,
• generating insight and clarity about the preferred future
• dealing with conflict

What people have said about this course

“Brilliant!”

“Very enjoyable – great clarity”

“I’ll take back top tips, techniques and information and fit them to my own personal role”