We all know that conflict can be hurtful and destructive,and many of us avoid it for this very reason. But it is a natural part of our daily lives and we need ways of dealing with it constructively.
This course will help you look at what conflict is and examine your own reactions to it, as well as what other people might be thinking and feeling. From this you will look at the skills and processes that can be used when faced with conflict to make sure that its results are positive, whether at home or at work.
There are theories involved, and also plenty of time to practice skills. Overall this is a varied and lively Zebra course where you can have fun while learning.
By the end of this one-day workshop you will…