Managing Conflict Workshop Outline Example

Conflict and aggression are frightening and we often try to avoid them – but sometimes they occur in our work or our lives and then we have to face them. This course seeks out ways to do this successfully and safely.

It does not deal with physical violence – except to counsel personal safety – but provides an opportunity to look at ourselves, others and what leads to conflict and aggression as well as how to contain them.

Learning Outcomes

By the end of this one-day workshop you will…

What people said about this course

 “It was most helpful seeing how we can be part of the solution, and I enjoyed the group work”

“I will be a lot calmer and will approach clients differently”

“I feel more positive about how I am going to handle aggressive incidents at work”